Privacy Policy
Here we set out what a member passes to HighFlyBet Casino, what happens to it afterward, how long it stays on file and which choices remain with the member the whole way through. It takes in the website, the mobile build and every function behind the sign-in, and it forms part of the terms agreed to at registration.
The controller of that information is Terdersoft B.V. Should this notice and a shorter line inside a form ever disagree, it is the wording here that prevails.
HighFlyBet Casino and the Reach of This Notice
Operating HighFlyBet Casino is Terdersoft B.V., a company registered under number 164860 and licensed in Curaçao on certificate OGL/2024/1126/0521. What is described here is the personal information handled while a gambling account is run: the registration details, the payment records, the gameplay history, the device data and the messages exchanged with our support desk.
Its reach extends to members, to applicants turned away at registration, and to visitors who never open an account at all. Left outside it are services other companies run whose products feature in our lobby, among them a game studio or a payment provider, each dealing with information on terms of its own.
Three principles underpin the lot. Only what the account truly needs is gathered. It is kept no longer than law and licence require. None of it is sold to anybody.
Which Records HighFlyBet Casino Keeps on a Member
Information comes to us by three paths: a member supplies it, the account produces it in play, or a device reports it unprompted. Each set answers a different purpose and each is kept apart from the rest within our systems.
What lands in each set is set out here.
| Group | Examples | Where it comes from | Why it is needed |
|---|---|---|---|
| Identity | Legal name, date of birth, home address, nationality | The registration form | Age checks and licence duties |
| Contact | Address for messages, mobile number, alert settings | Registration and the account panel | Confirmations, resets and service notices |
| Verification | Photo identification, proof of address, card confirmation | Uploaded by the member | Confirming an account belongs to its holder |
| Financial | Deposits, withdrawals, method used, masked card digits | Generated by the cashier | Handling payments and blocking fraud |
| Gameplay | Rounds played, stakes, bonus progress, loyalty points | Generated by the platform | Running the account and settling disputes |
| Technical | Device type, browser, operating system, rough location | Reported by the device | Security, fraud checks and layout calls |
| Correspondence | Chat transcripts, written enquiries, complaint records | Support contact | Answering queries and evidencing outcomes |
| Safer play | Limits set, breaks taken, self-assessment answers | The account panel | Enforcing the controls a member picks |
Nothing is requested about health, politics, religion or the other categories the law marks as special, and we would ask that a member not offer such a thing in a chat window. Where one does turn up unasked inside a message, it is removed from the record once the query is closed.
What Member Records Are Used For at HighFlyBet
Every use sits under one of a short list of purposes, and nothing is handled for a reason unrelated to running the service. Those principal purposes are account administration, payment handling, fraud and security work, legal and licence compliance, service improvement, safer gambling and, where a member has agreed, marketing.
In practical terms that comes to:
- Opening and maintaining the account, the adult-age check among it.
- Processing deposits and payouts, and examining anything that reads as irregular.
- Crediting bonuses, following a count and settling a loyalty level.
- Replying to support queries and noting down what was agreed.
- Putting deposit caps, session limits, breaks and self-exclusion requests into effect.
- Catching duplicate accounts, bonus abuse and attempted takeovers.
- Gauging which pages and games get used, so the layout can be sharpened.
- Passing on offers and news to a member who has asked for them.
Data collected for one purpose is not slipped across to serve another. Should a truly fresh use come up, we test it against the first purpose and, where it does not fit, we ask before proceeding.
HighFlyBet Casino Lawful Bases for Each Purpose
A lawful basis is needed for each activity, and four account for nearly all of it. Contract covers whatever is required to provide the account you asked for. The checks demanded by our licence and by anti-money-laundering rules fall under legal obligation. Legitimate interests cover security, fraud prevention and service work. Marketing and any optional cookie rest on consent.
Where legitimate interests are relied on, we set our interest against the effect on the member and step back where the balance tips the wrong way. Where consent is relied on, it can be withdrawn at any time, and withdrawing it never affects the lawfulness of anything handled beforehand.
A little of the handling cannot be turned off while an account is open. Age verification, transaction monitoring and record keeping are duties and not choices, so a member who objects would instead need to close the account.
How to Switch HighFlyBet Casino Marketing On and Off
Promotional messages are optional and always have been so. The setting is made at registration, displayed in the account panel and altered in a couple of taps. Switching it off halts offers, draw reminders and new-game notes.
What it leaves running is service messaging, since those messages are a part of running the account rather than promoting it. Confirmations, password resets, security alerts, payment notices, term changes and safer-gambling messages continue whatever the marketing setting shows.
Choices can be made channel by channel, so a member may keep in-account notices while turning off the rest. A change takes effect straight away, though a message already in the queue may still land. No one is placed in a marketing group on the basis of a protected characteristic.
Companies That Receive Records From HighFlyBet Casino
Information leaves our systems only where the service could not otherwise run, and every recipient is bound by a written agreement capping what it may do. Member data is neither sold by us nor passed to ad networks for resale.
The types of recipient are these.
| Recipient | What they receive | Why | Basis |
|---|---|---|---|
| Payment processors | Transaction details and masked account references | Moving money in and out | Contract |
| Verification providers | Identity documents and the data on them | Confirming identity and age | Legal obligation |
| Game studios | A session reference and the stakes placed | Running and settling a round | Contract |
| Hosting and security suppliers | Technical logs and stored records | Keeping the platform up and safe | Legitimate interests |
| Support platform | Chat transcripts and written enquiries | Delivering the help desk | Contract |
| Regulators and authorities | Whatever a lawful request names | Licence and legal compliance | Legal obligation |
| Professional advisers | Records relevant to a matter in hand | Legal and audit work | Legitimate interests |
Were the business or part of it ever to change hands, member records might move along with it. Until members heard otherwise, any new controller would stay held to this notice, word of it reaching them ahead of any shift in how data is handled.
HighFlyBet Casino Data Moving Beyond British Borders
Since our infrastructure and a number of suppliers sit outside the United Kingdom, member information crosses borders in the normal running of the account. Where a destination holds no adequacy decision, the transfer rests on standard contractual clauses supported by technical measures such as encryption in transit and at rest.
Ahead of taking a supplier on we consider where it will store the data, what access its own authorities might have and whether the safeguards stand up in practice. One that cannot clear that review is left aside, however convenient the product. A member is free to ask for a summary of the safeguards covering a particular transfer.
How Long HighFlyBet Casino Keeps Each Record Type
Nothing is kept for ever and nothing is removed before the law permits. Minimum retention on account and transaction records is fixed by gambling licences, so a closed account does not disappear on the day it shuts.
The periods we hold to are below.
| Record | Held for | Counted from | Reason |
|---|---|---|---|
| Account and identity records | 5 years | Account closure | Anti-money-laundering duties |
| Verification documents | 5 years | Account closure | Licence and audit requirements |
| Transaction history | 5 years | The transaction date | Financial record keeping |
| Gameplay logs | 3 years | The round date | Dispute resolution and fairness checks |
| Support transcripts | 2 years | Case closure | Service quality and complaints |
| Self-exclusion records | 7 years | Exclusion start | Keeping a blocked member from re-registering |
| Marketing choices | Until changed, then 2 years | The change date | Evidencing that a choice was kept |
| Technical and security logs | 12 months | Date created | Investigating incidents |
Once a period expires the record is deleted or anonymised past recovery. Anonymised figures may remain for statistics, as they can no longer be tied to a person.
Technical Protection Around Records Held by HighFlyBet
The traffic between a device and our servers travels over TLS 1.3 with 128-bit encryption, taking in the sign-in, the cashier and every upload. Records in storage are encrypted at rest, passwords are kept as salted hashes in place of text, and payment details are tokenised so a full card number is never held in our systems.
Access within the business is granted by role and reviewed frequently. What a support agent sees is what a query calls for and nothing further; access to verification documents is tighter still and each view is logged. Before anyone touches member records they are trained, and they are bound by confidentiality terms that outlive their employment.
Since no system is beyond reach, we also plan for the day one fails. Unusual access patterns trigger alerts, backups are held apart from live systems, and an incident touching member information would be sized up, shut down and reported to the relevant authority within the statutory window. Members at genuine risk would hear from us directly.
HighFlyBet Casino Members and the Rights Available
A set of rights over their information is handed to individuals by data protection law, and all of them run through the account panel or the support desk. We respond within a month, extending that only where a request is unusually complex and saying so before the month is out.
- Access: a copy of what is held along with an account of how it is used.
- Rectification: a correction to anything inaccurate or incomplete.
- Erasure: removal where no legal duty requires the record be kept.
- Restriction: a hold on handling while a dispute over accuracy is resolved.
- Portability: an export, in machine-readable form, of whatever you supplied.
- Objection: a challenge to handling founded on legitimate interests.
- Withdrawal of consent: an end to marketing or optional cookies at any point.
- Complaint: the right to bring the matter to a supervisory authority.
Exercising a right is free of charge. We may ask you to confirm identity before any information is released, which guards the member rather than obstructs them. Where a right cannot be satisfied in full, we state which part is declined and why.
Age Proof and HighFlyBet Casino Accounts Below 18
Membership is confined to adults of eighteen and over, and every registration runs an age check before the cashier opens. Where a check cannot be settled from the details supplied, we request a document and leave the account inactive until the answer is clear.
Any account found to belong to someone under eighteen is shut straight away. Stakes are returned, winnings are voided, and the records are retained only as far as the law demands. We would rather lose the account than keep it, and a report from a parent or guardian is treated with the same urgency as one from a regulator.
Households that share a device can add a layer by setting a browser password and keeping payment details off autofill. Filtering software on the device gives a parent a hold that a website cannot offer on its own.
Browser Files and Trackers Used by HighFlyBet Casino
Small files the browser keeps hold a session open, remember a setting and measure how pages are used. Those that are strictly necessary run with no consent, since the site cannot function without them. The rest wait for a choice, and that choice can be revisited whenever you wish.
The cookie notice lists each file by name, purpose and lifetime, and the controls there are the ones to use rather than wiping the whole browser. Blocking the necessary files stops a sign-in from holding, so they are the single group we advise leaving alone.
HighFlyBet Casino Automated Checks and Human Review
A few checks run with nobody looking first. Transaction monitoring, duplicate-account detection and fraud scoring run automatically out of necessity, as the volume puts manual review out of reach and any lag would be unacceptable.
Where an automated decision carries a real effect, a payout held or an account suspended among them, a member can ask for a person to review it. That review is real rather than a rubber stamp, and its outcome is put in writing. No automated process decides a member's loyalty level or the offers shown on the basis of a protected characteristic.
Raising a HighFlyBet Casino Concern and Notice Changes
A concern over how information has been handled should reach the support desk first, where most matters are settled quickly. Where the answer falls short, the complaints desk takes it up formally and replies within a few working days. Beyond that, the right to go straight to a data protection supervisory authority remains, and exercising it leaves the account wholly untouched.
This notice is reviewed at least once a year and whenever a material change in handling is planned. The date of the last revision sits at the foot of the page. Should a change bear on member rights or bring in a fresh purpose, notice goes up inside the account ahead of it taking effect, in place of a silent update.